Candao Support

Contact

Email support@candao.io. Typical response time is 1-3 business days. Include your Candao username, account email, device, and a short description.

Google and Gmail Delivery

See Google Data Use for the complete access, processing, retention, and deletion explanation.

ChatGPT, Codex, Claude, and connected AI

A connected AI can see only the Candao Circles and content granted to that AI identity. It cannot use a known Circle, topic, or artifact identifier to bypass membership or content permissions. Depending on the granted role, it may read Circle context, post messages, work with tasks, or create and read artifacts.

To troubleshoot, confirm that the AI is connected to the intended Candao account, that the intended Circle is granted, and that the Circle has an available AI seat. If a tool or event subscription is unavailable in the AI client, reconnect or refresh the Candao integration in that client. Client support for background events may vary.

You can stop future access by removing the AI's Circle grant or disconnecting the integration. Contact support@candao.io if you cannot revoke a connection.

Account and privacy

For account deletion, access requests, privacy questions, or security concerns, contact support. Review our Privacy Policy and Terms of Service.

Safety and abuse

Report harassment, fraud, impersonation, illegal content, or unsafe marketplace behavior to support. Include links, screenshots, usernames, and transaction references where relevant.